Returns and Exchanges
- To return any order please write to us at firstname.lastname@example.org. Please note that the items have to be undamaged, unwashed and unused.
- Customers may return products ordered from ShopViolla within 3 working days. This does not include items bought on sale and our promotional offers.
- ShopViolla provides refund on the goods sold and the amount will be credited within 5-7 working days in the bank details provided by you during the purchase. The refund amount will be credited once we recieve the items in our warehouse.
- Products sold can be exchanged for replacement or the amount paid can be used for your next purchase on the website.
- Items have to be returned in the original packaging and with the clips or tags attached.
- We are not responsible for any of the damages caused to the goods during transit.
- Please not that returns and exchanges are not applicable to the goods below Rs 500. You may return the orders and send them to our warehouse -
C 34-36, Bais Godown
- All customised orders are non-returnable.
- In case of return of products, the shipping charges will be borne by the customers.